FAQ

Questions, meet answers.

If you have a question you don't see here, please contact us at support@verifast.com

Who is Verifast?

Verifast is a comprehensive applicant verification platform that checks ID, bank, credit, criminal, and income information. It consolidates all verification steps into a single, secure process - saving your team time while improving accuracy.

What steps are included in the Verifast verification process?

The Verifast process includes five key steps: ID, Bank, Credit, Criminal, and Income verifications. Each step helps provide a complete and accurate picture of your application.

How do I login to my accounts?

Once you find your banking institution from the list provided, click the bank icon and key in your banking Username and Password as prompted. If you have 2 Factor Authentication enabled you will need to be prepared to receive a text code. You may need to contact your bank to make sure 2FA is properly enabled.

Does "direct connect" mean you can access my private banking information?

No. Direct connect does not mean direct access. When you connect your bank, you’re simply giving permission for your bank to verify your name and securely share transaction data with Verifast.
We never see your login credentials, routing number, or account number.

Why is the bank connection required?

The bank step helps protect both applicants and property managers. Fraudulent documents have become highly sophisticated, so this step allows Verifast to triple-check that the income claimed is actually deposited into the applicant’s account.
It’s an important safeguard for everyone involved in the rental process.

What if I don’t have online banking?

Most banks offer an easy online banking enrollment process that only takes a few minutes to complete, so you visit your bank’s website and enroll in its online banking service. Once you’re enrolled, return to the link provided and continue where you left off.

What if I don’t see my bank listed?

Type the name of your bank into the search field and choose from the list of possible matches to complete the enrollment process. If your bank does not appear in the search results, it may not be supported by Verifast. In that case, contact your service provider for instructions on how to proceed.

How does connecting my bank account help my application?

The banking step actually increases your approval odds — we can identify income sources many applicants forget to include, such as side gigs or irregular deposits. Verifast can also verify non-traditional income like cash deposits, Uber or delivery tips, and prepaid cards, giving you credit for all your earnings.

Is my information safe with Verifast?

Yes. Verifast is SOC 2 Type II certified, which means we meet the highest standards for data security and privacy. Your information is anonymized and deleted after use.

Does Verifast have access to my bank account or funds?

No. Verifast cannot access your account or make changes in any way. We only view transaction data securely through encrypted, read-only connections.

How secure is Verifast compared to other financial apps?

Verifast uses the same bank-level encryption and security software as Cash App, PayPal, and Venmo. If you trust those apps, you can trust Verifast.

Does Verifast share or sell my information?

Never. Verifast does not sell or share personal information. Your data is only used for verification and shared securely with the property management company or client you’re applying with.

What happens during the ID biometric screening?

The ID biometric screening step simply confirms that the person in the video matches the photo on the ID.
We are not scanning or cross-referencing your information with any other databases or systems - it’s just to verify your identity quickly and securely.

How can I make the verification process faster?

Having your login credentials ready and original PDF files (like pay stubs or bank statements) prepared will make the verification process quicker and smoother.

Can Verifast help verify non-traditional income?

Yes. Verifast can include income sources that are difficult to prove with traditional methods, such as cash tips, gig economy income, prepaid card deposits, and other irregular income streams. This ensures you see the applicant’s full financial picture.

How does Verifast prevent fraud?

Fraudulent documents have become increasingly sophisticated. Verifast uses direct bank verification and multiple cross-checks to ensure that the income claimed is genuine. This reduces risk and increases confidence in the application.

Will using Verifast slow down my application process?

No. Verifast is designed to streamline verification, not create extra work. With applicant preparation (login credentials, PDFs ready), verifications are completed quickly, giving your team faster decisions and better approval accuracy.

How does Verifast compare to other verification methods?

Verifast offers more comprehensive coverage than traditional manual verification or credit-only checks. By combining ID, bank, credit, criminal, and income verification, you get a complete, reliable picture of each applicant.

How do I get started with Verifast for my properties?

Simply sign up for an account, connect your properties or portfolios, and invite applicants to complete verifications. Our platform guides you and the applicants through each step, ensuring a smooth and secure process.

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